Benefits of
Service Agreements


Minimize Risk
Problems never happen at a convenient time, and when they happen during a critical production job, operators need the quick response they get with an Agreement. Response on a time-and-materials basis may jeopardize their deadline.

Control Cost
An annual agreement fee means no unexpected, unplanned service bills to impact their budget. No unpredictable costs mean more time to focus on what's really important-running your business.



 

Benefits of
Service Agreements

Optimized Output Maintinging equipment on a regular basis will keep equipment running at peak performance.

Convenience
With an agreement, operators can call for service as needed and they don?t have to hunt down a purchase order or get authorization.

Increased Uptime Downtime is equal to lost revenue. With an agreement, customers can call for service as soon as needed and they'll get priority response.

Maintenance & Support


What We Can Do For You

Information Management Services is a premier service provider with fast, reliable service to help reduce your costs and downtime. We are a factory authorized service provider for Canon and Kodak document imaging products. In addition, IMS provides maintenance agreements for Kodak, Bowe’ Bell + Howell, Fujitsu, and Canon, equipment along with Global 360 software products nationwide.

• Warranty upgrades • Common Expiration Dates
• Maintenance Agreements • Scanner Relocation
• Periodic Maintenance • Per Call On-Site service


Trained Software Support
• Global 360
• ABBY
• KlickFile
• SpringCM

Hardware Service Options
• IMS on Site
• IMS AUR
• Kodak 3rd Party

 

 

 


Why Should Customers Buy A Service Agreement

Customers will almost always say that cost is the reason they don't purchase a service agreement for their equipment.  The one key element they don't factor in,is the value of service.  If their equipment is down for a day or more, their business could suffer and could see lost revenue worth several thousand dollars. Service agreements, are not a cost, but an investment in your business.


Every scanner sale includes the IMS Scanner Implementation Program and our Scanner Installation, Integration and Training Services. We feel no scanner sale is complete until the installation is accomplished, the system is functioning and proper training has been provided to ensure long term satisfaction.



 

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